We have a 30-day refund policy, which means you have 30 days after your original order date to request a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number as proof of purchase.
To start a return, simply complete the form below. If your return is accepted, we’ll send you instructions on how and where to send your package. Items that are sent back to us without first requesting a return will not be accepted.
DAMAGES & DEFECTS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Defective items can only be replaced by Slowing and cannot be refunded.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Certain items are which are classified as "Final Sale" are not eligible for returns or refunds. These items are listed below.
• Massage Balls
• Eye Pillows
• Sleep Masks
• Face Masks
Only eligible returned products are offered refunds, as the cost of shipping is not refunded. Additionally, we do not cover the cost of the return shipping label.