FAQ

Free shipping within Canada and the US is available on orders over $200.

The amount is automatically calculated when you add items to your cart and does not include taxes.

For more details, please visit our Shipping & Returns page.

We have flat-rate shipping fees for orders under $200.

Canada: $15 CAD - Standard Ground

United States: $20 USD - Standard Ground

For more details, please visit our Shipping & Returns page.

We currently ship to addresses located within Canada and the United States.

For more details, please visit our Shipping & Returns page.

We ship all orders from our own warehouse located in Canada.

For more details, please visit our Shipping & Returns page

All Slowing products available online are shipped and fulfilled within 24 hours of receiving your order confirmation.

Ground shipping usually takes between 3 to 10 business days depending on the season.

A tracking number is provided in your shipping confirmation. Please feel free to contact us if your shipment is delayed.

We have a 30-day refund policy, which means you have 30 days after your original order date to request a refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number as proof of purchase. Items marked as final sale do not qualify for any refunds or returns.

Due to constant changes in our inventory, it's difficult for us to offer direct product exchanges and therefore recommend simply requesting a return and placing a new order. More details can be found on our Shipping & Returns page.

We do our best to ship and fulfill every order as fast as possible and are typically sent off within 24 hours. If you have not yet received a shipping confirmation and a tracking number, please send us an email.

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